Selection of global delivery models in project management. Fuzzy expert system as a multi-criteria decision tool

Abstract

The developments in Information and Technology (IT) have eliminated the physical boundaries for the exchange of information and have made possible the communication, interaction and collaboration of individuals regardless of their geographical location. As a result, projects that were traditionally performed by pure face-to-face teams are now being executed by virtual teams whose team members are distributed globally, thus, following a global delivery model. The world leader project management methodology, the Project Management Body of Knowledge (PMBOK) is already recommending the usage of multicriteria decision tools to assist project managers with such complex decision making, however, there is a lack of guidance on specific tools or techniques to use. The purpose of this project is to propose a fuzzy expert system as the tool to assist project managers with selecting the most suitable global delivery model