The impact of ISO 9000 and EFQM on the use of flexible work practices
Fecha
2011Autor
Versión
Acceso abierto / Sarbide irekia
Tipo
Artículo / Artikulua
Versión
Versión aceptada / Onetsi den bertsioa
Impacto
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10.1016/j.ijpe.2010.10.012
Resumen
The purpose of this paper is to analyse the differences between the two most frequently used quality management approaches implemented by firms, ISO 9000 and EFQM, in terms of their impact on the adoption of innovative work organization practices. In order to accomplish this objective, we have selected a sample of 665 establishments with at least 20 employees, from the manufacturing, building and ...
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The purpose of this paper is to analyse the differences between the two most frequently used quality management approaches implemented by firms, ISO 9000 and EFQM, in terms of their impact on the adoption of innovative work organization practices. In order to accomplish this objective, we have selected a sample of 665 establishments with at least 20 employees, from the manufacturing, building and service sectors. Results show that, as expected, EFQM involves an advance over ISO 9000 regarding the use of innovative work practices. [--]
Materias
ISO 9001,
Work organization,
Human resource management,
Empirical study,
Quality management
Editor
Elsevier
Publicado en
International Journal of Production Economics 130 (2011) 33–42
Departamento
Universidad Pública de Navarra. Departamento de Gestión de Empresas /
Nafarroako Unibertsitate Publikoa. Enpresen Kudeaketa Saila
Versión del editor
Entidades Financiadoras
The authors are thankful to the Institute of Statistics of Navarre for the data used in the paper and to the Government of Navarre and the Spanish Ministry of Education and Science (SEC2007-66511) for the funding provided.