Open Access
A GRASP-based algorithm for solving the emergency room physician scheduling problem
(Elsevier, 2021) Cildoz Esquíroz, Marta; Mallor Giménez, Fermín; Mateo, Pedro; Institute of Smart Cities - ISC
This paper addresses a physician scheduling problem in an Emergency Room (ER) requiring a long-term work calendar to allocate work days and types of shift among all the doctors. The mathematical model is created without simplifications, using the real calendar, including holidays. This precludes the possibility of cyclic-type solutions, and involves numerous and varied constraints (demand, workload, ergonomics, fairness, etc.). An effective solution to this very difficult practical problem cannot be obtained, for large instances, with exact solution methods. We formulate a mathematical representation of a real-world ER physician scheduling problem featuring a hybrid algorithm combining continuous linear programming with a greedy randomized adaptive search procedure (GRASP). Linear programming is used to model a general physician-demand covering problem, where the solution is used to guide the construction phase of the GRASP, to obtain initial full schedules for subsequent improvement by iterative application of Variable Neighborhood Descent Search (VNDS) and Network Flow Optimization (NFO). A computational study shows the superiority of our approach over the Integer Linear Programming method in a set of instances of varying size and difficulty inspired by a real setting. The methodology is embedded in a software tool for generating one-year-ahead physician schedules for a local ER. These solutions, which are now in use, outperform the manually-created schedules used previously. © 2021 Elsevier B.V.
Open Access
Accumulating priority queues versus pure priority queues for managing patients in emergency departments
(Elsevier, 2019) Cildoz Esquíroz, Marta; Ibarra, Amaia; Mallor Giménez, Fermín; Institute of Smart Cities - ISC
Improving the quality of healthcare in emergency departments (EDs) is at the forefront of many hospital managers’ efforts, as they strive to plan and implement better patient flow strategies. In this paper, a new approach to manage the patient flow in EDs after triage is proposed. The new queue discipline, named accumulative priority queue with finite horizon and denoted by APQ-h, is an extension of the accumulative priority queue (APQ) discipline that considers not only the acuity level of patients and their waiting time but also the stage of the healthcare treatment. APQ disciplines have been studied in the literature from a queueing theory point of view, which requires assumptions rarely found in real EDs, such as homogeneity in the patient arrival pattern and only one service stage. The APQ-h discipline accumulates priority from the point of waiting for the first physician consultation until the moment the waiting time exceeds the upper time limit set to access the physician after the patient's arrival. A recent study shows that a management strategy of this type is applied in practice in several Canadian EDs. The main aim of this paper is to explore the implementation of APQ-h managing policies in a real ED. For this purpose, a simulation model replicating a real ED is developed. This simulation model is also used to obtain the optimal APQ type polices through a simulation-based optimization method that solves a multi-objective and stochastic optimization problem. Arrival to provider time and total waiting time in the ED are considered to be the key ED performance indicators. An extensive computational analysis shows the flexibility of the APQ-h and APQ discipline and their superiority over other pure priority disciplines in a real setting and in a variety of ED scenarios. In addition, no superiority over the APQ discipline is demonstrated. © 2019 The Authors
Open Access
Police as first reponders improve out-of-hospital cardiac arrest survival
(BMC, 2023) Jean Louis, Clint; Cildoz Esquíroz, Marta; Echarri Sucunza, Alfredo; Beaumont, Carlos; Mallor Giménez, Fermín; Greif, Robert; Baigorri Iguzquiaguirre, Miguel; Reyero Díez, Diego; Ciencias de la Salud; Osasun Zientziak; Estadística, Informática y Matemáticas; Estatistika, Informatika eta Matematika; Universidad Pública de Navarra / Nafarroako Unibertsitate Publikoa
Background: Police forces are abundant circulating and might arrive before the emergency services to Out-of-Hospital-Cardiac-Arrest victims. If properly trained, they can provide basic life support and early defibrillation within minutes, probably increasing the survival of the victims. We evaluated the impact of local police as first responders on the survival rates of out-of-hospital cardiac arrest victims in Navarra, Spain, over 7 years. Methods: A retrospective analysis of an ongoing Out-of-Hospital Cardiac registry to compare the characteristics and survival of Out-of-Hospital-Cardiac-Arrest victims attended to in first place by local police, other first responders, and emergency ambulance services between 2014 and 2020. Results: Of 628 cases, 73.7% were men (aged 68.9 ± 15.8), and 26.3% were women (aged 65,0 ± 14,7 years, p < 0.01). Overall survival of patients attended to by police in the first place was 17.8%, other first responders 17.4% and emergency services 13.5% with no significant differences (p > 0.1). Time to initiating cardiopulmonary resuscitation is significant for survival. When police arrived first and started CPR before the emergency services, they arrived at a mean of 5.4 ± 3 min earlier (SD = 3.10). This early police intervention showed an increase in the probability of survival by 10.1%. Conclusions: The privileged location and the sole amount of personnel of local police forces trained in life support and their fast delivery of defibrillators as first responders can improve the survival of out-of-hospital cardiac arrest victims.
Open Access
Coping with stress in emergency department physicians through improved patient-flow management
(Elsevier, 2020) Cildoz Esquíroz, Marta; Ibarra, Amaia; Mallor Giménez, Fermín; Estatistika, Informatika eta Matematika; Institute of Smart Cities - ISC; Estadística, Informática y Matemáticas
This paper provides a method for the real-time monitoring of job stress in emergency department (ED) physicians. It is implemented in a Decision Support System (DSS) designed for patient-to-physician assignment after triage. Our concept of job stress includes not only the workload but also time pressure and uncertainty. A job stress function is estimated based on the consensus views of ED physicians obtained through a novel methodology involving stress factor analysis, questionnaire design, and the statistical analysis of expert opinions. The resulting stress score enables the assessment of job stress using workload data from the ED physicians’ whiteboard. These data can be used for the real-time measurement and monitoring of ED physician job stress in a stochastic and dynamic environment, which is the main novelty of this method as compared to previous workload and stress measurement proposals. A further advantage of this methodology is that it is general enough to be adapted to physician job stress monitoring in any ED. The use of the DSS for ED patient-flow management reduces job stress and spreads it more evenly among the whole team of physicians, while also improving other important ED performance measures such as arrival-to-provider time and the percentage of compliance with patient waiting time targets. A case study illustrates the application of the methodology for the construction of a stress-score, the monitoring of physician stress levels, and ED patient-flow management.
Open Access
Robots for elderly care: review, multi-criteria optimization model and qualitative case study
(MDPI, 2023) Sawik, Bartosz; Tobis, Sławomir; Baum, Ewa; Suwalska, Aleksandra; Kropińska, Sylwia; Stachnik, Katarzyna; Pérez Bernabeu, Elena; Cildoz Esquíroz, Marta; Agustín Martín, Alba; Wieczorowska-Tobis, Katarzyna.; Estadística, Informática y Matemáticas; Estatistika, Informatika eta Matematika; Institute of Smart Cities - ISC
This paper focuses on three areas: the first is a review of current knowledge about social and service robots for elderly care. The second is an optimization conceptual model aimed at maximizing the efficiency of assigning robots to serve the elderly. The proposed multi-criteria optimization model is the first one proposed in the area of optimization for robot assignment for the elderly with robot utilization level and caregiver stress level. The third is the findings of studies on the needs, requirements, and adoption of technology in elderly care. We consider the use of robots as a part of the ENRICHME project for long-term interaction and monitoring of older persons with mild cognitive impairment, to optimize their independence. Additionally, we performed focus group discussions (FGD) to collect opinions about robot-related requirements of the elderly and their caregivers. Four FDGs of six persons were organized: two comprising older adults, and two of the other formal and informal caregivers, based on a detailed script. The statements of older participants and their caregivers were consistent in several areas. The analysis revealed user characteristics, robot-related issues, functionality, and barriers to overcome before the deployment of the robot. An introduction of the robot must be thoroughly planned, include comprehensive pre-training, and take the ethical and practical issues into account. The involvement of future users in the customization of the robot is essential.
Open Access
Simulation and optimization methods to improve the management of resources and patients in health services. Application to emergency departments
(2019) Cildoz Esquíroz, Marta; Mallor Giménez, Fermín; Estadística, Informática y Matemáticas; Estatistika, Informatika eta Matematika; Gobierno de Navarra / Nafarroako Gobernua
The aim of this thesis is to contribute to the sustainability of public health services by means of data analysis and through the development and application of Operational Research methods and techniques for modeling and analyzing real planning and management problems generally affecting the public health sector and Emergency Departments (EDs) in particular. The focus of the research is on the development of methods of analysis that will yield practicable solutions to improve the efficiency and quality of patient care and working conditions of the health staff. A hospital ED provides medical and/or surgical care to patients arriving in need of immediate attention. The highly stochastic environment of these departments is especially difficult to manage due to the variability of the patient arrival rate, patient severity, and (material and human) health resource requirements. They also have to provide a 24/7 service, where physicians are required to work night, day and weekend shifts, and take on different assignments.reflecting the resource consumption (including the medical staff) required for treatment. A guideline is provided for the construction of a mathematical model of the ED designed to overcome some of the shortcomings of oversimplified queuing theorymodels and capture some important issues that previous simulation models have overlooked. The first part of the thesis addresses the problem of patient-to-physician allocation following triage. It offers a proposal for new allocation rules which prove to outperform the common cyclic allocation approach by taking into account a factor usually neglected by patient-flow management policies: i.e., the workload stress experienced by physicians, which is measured in real time using a method proposed and analyzed in this thesis. The stress score is used as the KPI to assess the performance of current patient-flow management policies and as a criterion for designing new ones. This thesis also illustrates the successful implementation of one of the proposed rules, from initial concept to practical application in the hospital. The tested allocation rule outperforms the current cyclic one, as demonstrated by using the simulation model and analysis of the real data gathered during the pilot test. The second part of the thesis addresses the physician scheduling problem, which is a combinatorial optimization problem posing particular difficulty when all the constraints and objectives observed in practice are considered. The problem is modeled by means of mathematical programming, and thus cannot be solved in practice by commercial software. This leads to the development of a new solution heuristic. A key feature of this algorithm is the greedy constructive phase, which is guided by solving a linear problem in combination with a memory structure. Initial good solutions are very quickly obtained, but they can be unfeasible in heavily constrained cases. The subsequent improvement phase combines a repair strategy based on variable neighborhood search with network optimization. This is the first proposal for such a strategy. A computational analysis and a real-case solution demonstrate the quality of the solutions and the good behavior of the methodology. The research presented in this thesis fulfills the following objectives: to propose a quantitative framework (based on simulation models and their combination with optimization procedures) for the analysis of problems involved in the dimensioning and assessment of management policies in hospital emergency services; to develop a methodology for the real-time assessment of pending workload stress in physicians; to provide new patient-to-physician allocation methods with criteria including the workload and stress balancing across physicians, and patient service quality; to analyze alternatives to pure priority rules for managing the queue of patients awaiting initial emergency assessment by a physician or reevaluation following tests and/or diagnosis; to design efficient algorithms for solving the physician work-shift assignment problem taking into account all real ergonomic constraints while balancing the workload.
Open Access
I Congreso Salud, Desastres y Desarrollo Sostenible: libro congreso
(2022) Azcárate Camio, Cristina; Cildoz Esquíroz, Marta; Frías Paredes, Laura; Ibarra, Amaia; Galbete Jiménez, Arkaitz; García de Vicuña Bilbao, Daniel; Gastón Romeo, Martín; Moler Cuiral, José Antonio; Mallor Giménez, Fermín; Jean Louis, Clint; Institute of Smart Cities - ISC
El congreso se plantea como un foro de encuentro de investigadores del área de Investigación Operativa con interés en aplicaciones a la salud, los desastres y el desarrollo sostenible, y los profesionales de la toma de decisiones concernientes a los ámbitos anteriores. Este encuentro promueve el intercambio de conocimiento y experiencias entre Universidad y Servicios de Salud para afrontar retos asociados al acceso de la población a unos servicios de salud de calidad y a la gestión del riesgo creciente de desastres naturales o provocados por el ser humano. El envejecimiento de la población y el desarrollo tecnológico plantean nuevos entornos para la provisión de los servicios de salud, en los que su correcta planificación y gestión debe contribuir a garantizar su eficiencia y sostenibilidad. El creciente impacto en términos de vidas humanas y daños económicos causados por desastres naturales y no naturales, como incendios, inundaciones, terremotos, fugas industriales, pandemias, etc. precisa de su comprensión para desarrollar estrategias de prevención y elaborar planes efectivos de respuesta.
Open Access
Operations research helps public health services managers planning resources in the COVID-19 crisis
(Sociedad de Estadística e Investigación Operativa, 2020) García de Vicuña Bilbao, Daniel; Cildoz Esquíroz, Marta; Gastón Romeo, Martín; Azcárate Camio, Cristina; Mallor Giménez, Fermín; Esparza, Laida; Estatistika, Informatika eta Matematika; Institute of Smart Cities - ISC; Estadística, Informática y Matemáticas
This article presents the usefulness of operational research models tosupport the decision-making in management problems on the COVID-19 pandemic. The work describes a discrete event simulation model combined with population growth models, which has been used to provide daily predictions of the needs of ward and intensive care unit beds during the COVID-19 outbreak in the Autonomous Community of Navarre, in Spain. This work also discusses the use of the simulation model in non-acutephases of the pandemic to support decision-making during the return to the normal operation of health services or as a resource management learning tool for health logistic planners.
Open Access
Necesidad de un enfoque holístico y cuantitativo para el diagnóstico y mejora de los servicios de urgencia hospitalarios
(Gobierno de Navarra, 2018) Mallor Giménez, Fermín; Cildoz Esquíroz, Marta; Ibarra, Amaia; Institute of Smart Cities - ISC
Carta al editor a raíz del artículo ‘Una propuesta de modelo fisiológico de servicio de urgencias hospitalario. Principios de funcionamiento, tipificación de la saturación y pautas para el rediseño’ y réplica de los autores del mismo.
Open Access
Acuity-based rotational patient-to-physician assignment in an emergency department using electronic health records in triage
(SAGE, 2023) Cildoz Esquíroz, Marta; Ibarra Bolt, Amaya; Mallor Giménez, Fermín; Estadística, Informática y Matemáticas; Estatistika, Informatika eta Matematika; Institute of Smart Cities - ISC
Emergency department (ED) operational metrics generated by a new acuity-based rotational patient-to-physician assignment (ARPA) algorithm are compared with those obtained with a simple rotational patient assignment (SRPA) system aimed only at an equitable patient distribution. The new ARPA method theoretically guarantees that no two physicians’ assigned patient loads can differ by more than one, either partially (by acuity levels) or in total; whereas SRPA guarantees only the latter. The performance of the ARPA method was assessed in practice in the ED of the main public hospital (Hospital Compound of Navarra) in the region of Navarre in Spain. This ED attends over 140 000 patients every year. Data analysis was conducted on 9,063 ED patients in the SRPA cohort, and 8,892 ED patients in the ARPA cohort. The metrics of interest are related both to patient access to healthcare and physician workload distribution: patient length of stay; arrival-to-provider time; ratio of patients exceeding the APT target threshold; and range of assigned patients across physicians by priority levels. The transition from SRPA to ARPA is associated with improvements in all ED operational metrics. This research demonstrates that ARPA is a simple and useful strategy for redesigning front-end ED processes.