Chocarro Eguaras, Raquel
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Chocarro Eguaras
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Raquel
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Gestión de Empresas
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INARBE. Institute for Advanced Research in Business and Economics
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Publication Open Access Attention to product images in an online retailing store: an eye-tracking study considering consumer goals and type of product(California State University Press, 2022) Chocarro Eguaras, Raquel; Cortiñas Ugalde, Mónica; Villanueva Larre, Arantxa; Institute for Advanced Research in Business and Economics - INARBE; Institute of Smart Cities - ISCThe visual content of the product area is crucial in an e-commerce site. This paper studies the differences in attention to product images in the product area in e-commerce sites considering the effects of purchase stage and product category. Attention to product images on websites is measured using eye-tracking in two experiments with 58 students and 66 subjects, with four product categories and four purchase tasks in each one. Our results show that pictures, in general, attract attention first, before the product names and price information. Furthermore, images attract less total attention than textual information. Images attract less attention when they are not crucial for completing the task, such as when purchasing a determined product or when locating product tracking information. Younger people (less than 30) spend much less time viewing the product pictures than older age groups (50 or more). According to our results, e-retailers could improve their sites’ performance by adapting the products’ presentation to the purchase tasks and visitor characteristics.Publication Open Access Image, brand and price info: do they always matter the same?(Association for Computing Machinery (ACM), 2019) Cortiñas Ugalde, Mónica; Chocarro Eguaras, Raquel; Villanueva Larre, Arantxa; Gestión de Empresas; Ingeniería Eléctrica, Electrónica y de Comunicación; Enpresen Kudeaketa; Ingeniaritza Elektrikoa, Elektronikoaren eta Telekomunikazio IngeniaritzarenWe study attention processes to brand, price and visual information about products in online retailing websites, simultaneously considering the effects of consumers’ goals, purchase category and consumers’ statements. We use an intra-subject experimental design, simulated web stores and a combination of observational eye-tracking data and declarative measures. Image information about the product is the more important stimulus, regardless of the task at hand or the store involved. The roles of brand and price information are dependent on the product category and the purchase task involved. Declarative measures of relative brand importance are found to be positively related with its observed importance.