(IEEE, 2023) Arellano Usón, Jesús; Magaña Lizarrondo, Eduardo; Morató Osés, Daniel; Izal Azcárate, Mikel; Ingeniería Eléctrica, Electrónica y de Comunicación; Ingeniaritza Elektrikoa, Elektronikoa eta Telekomunikazio Ingeniaritza
In recent years, there has been a notable surge in the utilization of remote desktop services, largely driven by the emergence of new remote work models introduced during the pandemic. Traditional evaluation of the quality of experience (QoE) of users in remote desktop environments has relied on measures such as round-trip time (RTT). However, these measures are insufficient to capture all the factors that influence QoE. This study evaluated RTT and interactivity time in an enterprise environment over a period of 6 months and analysed the suitability of using RTT drawing previously unexplored connections between RTT, interactivity, and QoE. The results indicate that RTT is an insufficient indicator of QoE in productive environments with low RTT values. We outline some precise measures of interactivity needed to capture all the factors that contribute to QoE in remote desktop environments.
