A friendly approach to Open Government: Chatbots
Fecha
2018Autor
Director
Versión
Acceso abierto / Sarbide irekia
Tipo
Trabajo Fin de Grado/Gradu Amaierako Lana
Impacto
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nodoi-noplumx
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Resumen
This end-of-degree project presents an idea to assists citizens in the use of Open
Government online portals. These serve, among other functionalities, to do
bureaucratic processes without needing to go to their offices. Most of the users do not
know how to use these services or what they can do with them. It is in the interest of
the government to make the inhabitants use these utilities in ...
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This end-of-degree project presents an idea to assists citizens in the use of Open
Government online portals. These serve, among other functionalities, to do
bureaucratic processes without needing to go to their offices. Most of the users do not
know how to use these services or what they can do with them. It is in the interest of
the government to make the inhabitants use these utilities in order to reduce
bureaucracy.
This problematic it is found in one of IECISA (Informática El Corte Inglés S.A.) clients:
The Commonwealth of Pamplona (Mancomunidad de Pamplona). The author of this
research, as an intern of this company, will develop a prototype of a possible solution
for the client.
The suggested solution is the use of virtual assistants for the guidance of the users.
These are called chatbots. You can communicate with them and they will facilitate you
the desired function, either indicating you how to do it or fulfilling the task for you.
Nowadays we have several services like the one proposed, for example Siri or Google
Assistant, but these are focused on daily tasks. This project takes the technology of
those assistants (Natural Language Processing) and uses them to accomplish
government procedures.
To determine if this solution is a proper one, the author will build and publish online a
chatbot that performs simple actions. In order to know if the software developed is
effective, the testers will receive a poll where they will evaluate the solution. Then,
these results will be analysed and some conclusions will be developed.
The conclusions will address if the project is useful and if it is a viable option to
increase the use of these portals. [--]
Materias
Chatbots,
Conversational bots,
Virtual assistants,
NLP – Natural language processing,
Machine learning,
Open government
Titulación
Graduado o Graduada en Ingeniería Informática por la Universidad Pública de Navarra /
Informatika Ingeniaritzako Graduatua Nafarroako Unibertsitate Publikoan