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Spread the word – The effect of word of mouth in e-marketing
dc.creator | Aramendia Muneta, María Elena | es_ES |
dc.date.accessioned | 2022-04-05T14:30:03Z | |
dc.date.available | 2022-04-05T14:30:03Z | |
dc.date.issued | 2017 | |
dc.identifier.citation | Aramendia-Muneta, M. E. (2017). Spread the Word – The Effect of Word of Mouth in e-Marketing. In G. Siegert, M. B. Von Rimscha, & S. Grubenmann (Eds.), Commercial Communication in the Digital Age (pp. 227–245). Berlin: De Gruyter. https://doi.org/10.1515/9783110416794-013 | en |
dc.identifier.uri | https://hdl.handle.net/2454/42659 | |
dc.description.abstract | Word of mouth (WOM) is an extraordinary mechanism with which to spread information and disinformation. There is an interaction between WOM and eWOM, creating different channels for the dissemination of information. However, this information cannot be controlled by marketers; at least this is seldom the case. Positive and negative comments are found in eWOM and they have a powerful influence on credibility, trust and persuasiveness, where influ- encers play a main role. Brand reputation is shaped by the flow of information and disinformation on the Internet. Social networks are a real tool with which to create and place information. A comment may greatly benefit consumers, pre- venting uncertainty and boosting sales. eWOM disseminates both information and disinformation, and so internet users and marketers are faced with the problem of how to turn this to their own benefi | en |
dc.format.extent | 19 p. | |
dc.format.mimetype | application/pdf | en |
dc.language.iso | eng | en |
dc.publisher | De Gruyter | en |
dc.relation.ispartof | G. Siegert, M. B. Von Rimscha, & S. Grubenmann (Eds.), Commercial Communication in the Digital Age (pp. 227–245). Berlin: De Gruyter, 2017. https://doi.org/10.1515/9783110416794 | en |
dc.rights | © 2017 Maria Elena Aramendia-Muneta. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License. | en |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ | |
dc.subject | Word-of-mouth | en |
dc.subject | Brand reputation | en |
dc.subject | Comments | en |
dc.subject | Social networks | en |
dc.title | Spread the word – The effect of word of mouth in e-marketing | en |
dc.type | Capítulo de libro / Liburuen kapitulua | es |
dc.type | info:eu-repo/semantics/bookPart | en |
dc.contributor.department | Gestión de Empresas | es_ES |
dc.contributor.department | Enpresen Kudeaketa | eu |
dc.rights.accessRights | Acceso abierto / Sarbide irekia | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | en |
dc.identifier.doi | 10.1515/9783110416794-013 | |
dc.relation.publisherversion | https://doi.org/10.1515/9783110416794-013 | |
dc.type.version | Versión publicada / Argitaratu den bertsioa | es |
dc.type.version | info:eu-repo/semantics/publishedVersion | en |