Banks, SarahCai, TianJonge, Ed deShears, JaneÚriz Pemán, María Jesús2021-02-042021-02-0420201461-7234 (Electronic)10.1177/0020872820949614https://academica-e.unavarra.es/handle/2454/39143This article draws on findings of an international study of social workers’ ethical challenges during COVID-19, based on 607 responses to a qualitative survey. Ethical challenges included the following: maintaining trust, privacy, dignity and service user autonomy in remote relationships; allocating limited resources; balancing rights and needs of different parties; deciding whether to break or bend policies in the interests of service users; and handling emotions and ensuring care of self and colleagues. The article considers regional contrasts, the ‘ethical logistics’ of complex decision-making, the impact of societal inequities, and lessons for social workers and professional practice around the globe.15 p.application/pdfeng© The Author(s) 2020. Creative Commons Attribution 4.0 International License. Article reuse guidelines: sagepub.com/journals-permissions journals.sagepub.com/home/iswCovid-19Ethical logisticsEthicsInequitiesPandemicSocial workinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/openAccess