Bayo Moriones, José AlbertoMerino Díaz de Cerio, JavierEscamilla de León, Sergio AntonioSelvam, Rejina Mary2015-11-042015-11-0420110925-527310.1016/j.ijpe.2010.10.012https://academica-e.unavarra.es/handle/2454/18792The purpose of this paper is to analyse the differences between the two most frequently used quality management approaches implemented by firms, ISO 9000 and EFQM, in terms of their impact on the adoption of innovative work organization practices. In order to accomplish this objective, we have selected a sample of 665 establishments with at least 20 employees, from the manufacturing, building and service sectors. Results show that, as expected, EFQM involves an advance over ISO 9000 regarding the use of innovative work practices.application/pdfeng© 2010 Elsevier B.V. The manuscript version is made available under the CC BY-NC-ND 4.0 license.ISO 9001Work organizationHuman resource managementEmpirical studyQuality managementArtículo / ArtikuluaAcceso abierto / Sarbide irekiainfo:eu-repo/semantics/openAccess