Arellano Usón, JesúsMagaña Lizarrondo, EduardoMorató Osés, DanielIzal Azcárate, Mikel2025-01-212025-01-212021-02-24Arellano-Uson, J., Magaña, E., Morató, D., Izal, M. (2021) Protocol-agnostic method for monitoring interactivity time in remote desktop services. Multimedia Tools and Applications, 80, 19107-19135. https://doi.org/10.1007/s11042-021-10708-31380-750110.1007/s11042-021-10708-3https://academica-e.unavarra.es/handle/2454/53014The growing trend of desktop virtualisation has facilitated the reduction of management costs associated with traditional systems and access to services from devices with different capabilities. However, desktop virtualisation requires controlling the interactivity provided by an infrastructure and the quality of experience perceived by users. This paper proposes a methodology for the quantification of interactivity based on the measurement of the time elapsed between user interactions and the associated responses. Measurement error is controlled using a novel mechanism for the detection of screen changes, which can lead to erroneous measurements. Finally, a campus virtual desktop infrastructure and the Amazon WorkSpaces solution are analysed using this proposed methodology. The results demonstrate the importance of the location of virtualisation infrastructure and the types of protocols used by remote desktop services.application/pdfeng© The Author(s) 2021. Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made.Remote desktopInteractivityResponse timesServices in the cloudinfo:eu-repo/semantics/article2025-01-21info:eu-repo/semantics/openAccess