Belintxon, MaiderDogra, NishaMcGee, PaulaPumar Méndez, María JesúsLópez de Dicastillo Sáinz de Murieta, Olga2024-04-032024-04-032020Belintxon, M., Dogra, N., McGee, P., Pumar-Medez, M. J., Lopez-Dicastillo, O. (2020) Encounters between children's nurses and culturally diverse parents in primary health care. Nursing and Health Sciences. https://doi.org/10.1111/nhs.12683.1441-074510.1111/nhs.12683https://academica-e.unavarra.es/handle/2454/47816The objective of this study was to analyze the healthcare encounters between nursesand parents of different cultural backgrounds in primary health care. An ethnographicstudy was carried out using participant observations in health centers and interviews withnurses. Data were analyzed using thematic content analysis and constant comparativemethod. Four main themes were identified when nurses met parents of other culturalbackgrounds: lack of mutual understanding, electronic records hamper the interaction,lack of professionals' cultural awareness and skills, and nurses establish superficial or dis-tant relationships. The concepts of ethnocentrism and cultural imposition are behindthese findings, hampering the provision of culturally competent care in primary healthservices. There were difficulties in obtaining and registering culturally related aspects thatinfluence children's health and development. This was due to e-records, language barriers,and the lack of cultural awareness and skills in health professionals making the encoun-ters difficult for both nurses and parents. These findings show that there is a clear threatfor health equity and safety in primary care if encounters between nurses and parents donot improve to enable nursing care to be tailored to any individual family needs.application/pdfeng© 2020 John Wiley & Sons Australia, Ltd.ChildCultural diversityNursingParentsPrimary health careQualitative researchinfo:eu-repo/semantics/article2024-04-03info:eu-repo/semantics/openAccess