The impact of ISO 9000 and EFQM on the use of flexible work practices

Bayo Moriones, José Alberto; Merino Díaz de Cerio, Javier; Escamilla de León, Sergio Antonio; Selvam, Rejina Mary

Publication:
The impact of ISO 9000 and EFQM on the use of flexible work practices

dc.contributor.author	Bayo Moriones, José Alberto
dc.contributor.author	Merino Díaz de Cerio, Javier
dc.contributor.author	Escamilla de León, Sergio Antonio
dc.contributor.author	Selvam, Rejina Mary
dc.contributor.department	Gestión de Empresas	es_ES
dc.contributor.department	Enpresen Kudeaketa	eu
dc.date.accessioned	2015-11-04T09:56:37Z
dc.date.available	2015-11-04T09:56:37Z
dc.date.issued	2011
dc.description.abstract	The purpose of this paper is to analyse the differences between the two most frequently used quality management approaches implemented by firms, ISO 9000 and EFQM, in terms of their impact on the adoption of innovative work organization practices. In order to accomplish this objective, we have selected a sample of 665 establishments with at least 20 employees, from the manufacturing, building and service sectors. Results show that, as expected, EFQM involves an advance over ISO 9000 regarding the use of innovative work practices.	en
dc.description.sponsorship	The authors are thankful to the Institute of Statistics of Navarre for the data used in the paper and to the Government of Navarre and the Spanish Ministry of Education and Science (SEC2007-66511) for the funding provided.	en
dc.format.mimetype	application/pdf	en
dc.identifier.doi	10.1016/j.ijpe.2010.10.012
dc.identifier.issn	0925-5273
dc.identifier.uri	https://academica-e.unavarra.es/handle/2454/18792
dc.language.iso	eng	en
dc.publisher	Elsevier	en
dc.relation.ispartof	International Journal of Production Economics 130 (2011) 33–42	en
dc.relation.publisherversion	https://dx.doi.org/doi:10.1016/j.ijpe.2010.10.012
dc.rights	© 2010 Elsevier B.V. The manuscript version is made available under the CC BY-NC-ND 4.0 license.	en
dc.rights.accessRights	Acceso abierto / Sarbide irekia	es
dc.rights.accessRights	info:eu-repo/semantics/openAccess	en
dc.rights.uri	https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject	ISO 9001	en
dc.subject	Work organization	en
dc.subject	Human resource management	en
dc.subject	Empirical study	en
dc.subject	Quality management	en
dc.title	The impact of ISO 9000 and EFQM on the use of flexible work practices	en
dc.type	Artículo / Artikulua	es
dc.type	info:eu-repo/semantics/article	en
dc.type.version	Versión aceptada / Onetsi den bertsioa	es
dc.type.version	info:eu-repo/semantics/acceptedVersion	en
dspace.entity.type	Publication
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