Listar Dpto. Gestión de Empresas - Enpresen Kudeaketa Saila por autor UPNA "Chocarro Eguaras, Raquel"
Mostrando ítems 1-16 de 16
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Attention to online channels across the path to purchase: an eye-tracking study
Currently, consumers display what is known as omnichannel behavior: the combined use of digital and physical channels providing them with multiple points of contact with firms. We combine the stimulus-organism-response (S-O-R) ... -
Customer heterogeneity in the development of e-loyalty
Purpose: The purpose of this study is to identify customer-specific differences in a general model of e-loyalty taking into account the existence of unobserved heterogeneity. Specifically, we aim to 1) test for the presence ... -
Determinants of mobile social media use, customer heterogeneity, and international microsegmentation
How to effectively examine the heterogeneous nature of consumer preferences across borders and cultures is a challenge for firms that use mobile social media. This study identifies the determinants of individuals’ mobile ... -
Different channels for different services: information sources for services with search, experience and credence attributes
A first step in many decision-making processes is a search for information. This paper focuses on the means consumers use to access information prior to contracting services. It uses two different theoretical perspectives, ... -
Editorial: the impact of AI-enabled technologies in e-commerce and omnichannel retailing
Organization's adoption of technology has been an important topic over decades. There is also little doubt that technology influence and has an impact on how organization work and to some extent also on how they are ... -
Hábitos alimentarios y comparación con las diferentes zonas españolas
(Gobierno de Navarra, Departamento de Economía y Hacienda, 2003) Contribución a congreso / Biltzarrerako ekarpenaEspaña ha sufrido importantes transformaciones a nivel económico, demográfico, social y cultural en la última década que han supuesto modificaciones en la estructura de la dieta y en el trazado del nuevo modelo alimentario. ... -
Image, brand and price info: do they always matter the same?
(Association for Computing Machinery (ACM), 2019) Contribución a congreso / Biltzarrerako ekarpenaWe study attention processes to brand, price and visual information about products in online retailing websites, simultaneously considering the effects of consumers’ goals, purchase category and consumers’ statements. We ... -
The impact of expert opinion in consumer perception of wines
Purpose – This paper aims to examine the way in which consumers integrate experts' opinions into their own evaluations of a selection of red wines. Design/methodology/approach – The authors conduct an ... -
The impact of market environments on marketing relationships
This paper addresses two issues empirically that have been somewhat neglected in the marketing literature. The first one is whether or not basic marketing relationships at the establishment level are robust or stable ... -
Impact of process and outcome quality on intention for continued use of voice assistants
Objetivo: Este artículo tiene como objetivo entender cómo la utilidad percibida de los Asistentes de Voz (AV) se ve afectada por la calidad percibida del proceso (interacción) y el resultado (información). Asimismo, busca ... -
La importancia del atributo origen en la elección de productos agroalimentarios. El caso del espárrago de Navarra
En este trabajo se analiza la importancia de los atributos extrínsecos en la elección del consumidor para la categoría del espárrago blanco, prestando especial atención a la influencia del origen y a la de la denominación ... -
Omni-channel users and omni-channel customers: a segmentation analysis using distribution services
Propósito — Los consumidores combinan canales de distribución en el denominado comportamiento omni-canal cada vez en mayor medida, tanto para completar una misma compra como entre distintas compras. Distinguimos entre ... -
Private sales clubs: a 21st century distribution channel
Private sales clubs are a novel service institution arising out of the Internet’s ability to allow an exclusively online channel to distribute out of season or out of fashion inventories to a large set of customers. They ... -
Situational variables in online versus offline channel choice
Since the advent and rapid diffusion of the Internet, the subject of consumer channel choice has attracted a large amount of research, mainly focused on the influence of channel, consumer and product category characteristics ... -
Teachers’ attitudes towards chatbots in education: a technology acceptance model approach considering the effect of social language, bot proactiveness, and users’ characteristics
The appearance of Artificial Intelligence implementations, such as text-based virtual assistants (chatbots) in education is relatively new. These implementations can be useful for helping teachers and students to solve ... -
Value creation in mobile social media: a systematic review and agenda for future research
Purpose: the purpose of this study is to provide a systematic review of the current state of research regarding mobile social media use for value creation by firms and customers and an agenda for future research. ...