• Attention to online channels across the path to purchase: an eye-tracking study 

      Cortiñas Ugalde, Mónica Upna Orcid; Cabeza Laguna, Rafael Upna Orcid; Chocarro Eguaras, Raquel Upna Orcid; Villanueva Larre, Arantxa Upna Orcid (Elsevier, 2019)   Artículo / Artikulua  OpenAccess
      Currently, consumers display what is known as omnichannel behavior: the combined use of digital and physical channels providing them with multiple points of contact with firms. We combine the stimulus-organism-response (S-O-R) ...
    • Customer heterogeneity in the development of e-loyalty 

      Cortiñas Ugalde, Mónica Upna Orcid; Chocarro Eguaras, Raquel Upna Orcid; Villanueva Orbaiz, María Luisa Upna Orcid (Emerald Group Publishing Limited, 2015)   Artículo / Artikulua  OpenAccess
      Purpose: The purpose of this study is to identify customer-specific differences in a general model of e-loyalty taking into account the existence of unobserved heterogeneity. Specifically, we aim to 1) test for the presence ...
    • Determinants of mobile social media use, customer heterogeneity, and international microsegmentation 

      Ju, Xingting Upna Orcid; Martín Martín, Óscar Upna Orcid; Chocarro Eguaras, Raquel Upna Orcid (Wiley, 2021)   Artículo / Artikulua  OpenAccess
      How to effectively examine the heterogeneous nature of consumer preferences across borders and cultures is a challenge for firms that use mobile social media. This study identifies the determinants of individuals’ mobile ...
    • Different channels for different services: information sources for services with search, experience and credence attributes 

      Chocarro Eguaras, Raquel Upna Orcid; Cortiñas Ugalde, Mónica Upna Orcid; Villanueva Orbaiz, María Luisa Upna Orcid (Taylor & Francis, 2018)   Artículo / Artikulua  OpenAccess
      A first step in many decision-making processes is a search for information. This paper focuses on the means consumers use to access information prior to contracting services. It uses two different theoretical perspectives, ...
    • Editorial: the impact of AI-enabled technologies in e-commerce and omnichannel retailing 

      Cortiñas Ugalde, Mónica Upna Orcid; Berné, Carmen; Chocarro Eguaras, Raquel Upna Orcid; Niilssen, Frode; Rubio, Natalia (Frontiers Media, 2021)   Otros / Bestelakoak  OpenAccess
      Organization's adoption of technology has been an important topic over decades. There is also little doubt that technology influence and has an impact on how organization work and to some extent also on how they are ...
    • Hábitos alimentarios y comparación con las diferentes zonas españolas 

      Chocarro Eguaras, Raquel Upna Orcid (Gobierno de Navarra, Departamento de Economía y Hacienda, 2003)   Contribución a congreso / Biltzarrerako ekarpena  OpenAccess
      España ha sufrido importantes transformaciones a nivel económico, demográfico, social y cultural en la última década que han supuesto modificaciones en la estructura de la dieta y en el trazado del nuevo modelo alimentario. ...
    • Image, brand and price info: do they always matter the same? 

      Cortiñas Ugalde, Mónica Upna Orcid; Chocarro Eguaras, Raquel Upna Orcid; Villanueva Larre, Arantxa Upna Orcid (Association for Computing Machinery (ACM), 2019)   Contribución a congreso / Biltzarrerako ekarpena  OpenAccess
      We study attention processes to brand, price and visual information about products in online retailing websites, simultaneously considering the effects of consumers’ goals, purchase category and consumers’ statements. We ...
    • The impact of expert opinion in consumer perception of wines 

      Chocarro Eguaras, Raquel Upna Orcid; Cortiñas Ugalde, Mónica Upna Orcid (Emerald Group Publishing Limited, 2013)   Artículo / Artikulua  OpenAccess
      Purpose – This paper aims to examine the way in which consumers integrate experts' opinions into their own evaluations of a selection of red wines. Design/methodology/approach – The authors conduct an ...
    • The impact of market environments on marketing relationships 

      Betancourt, Roger R.; Chocarro Eguaras, Raquel Upna Orcid; Cortiñas Ugalde, Mónica Upna Orcid; Elorz Domezain, Margarita Upna Orcid; Múgica Grijalba, José Miguel Upna Orcid (Canadian Center of Science and Education, 2014)   Artículo / Artikulua  OpenAccess
      This paper addresses two issues empirically that have been somewhat neglected in the marketing literature. The first one is whether or not basic marketing relationships at the establishment level are robust or stable ...
    • Impact of process and outcome quality on intention for continued use of voice assistants 

      Saavedra Montejo, Álvaro; Chocarro Eguaras, Raquel Upna Orcid; Cortiñas Ugalde, Mónica Upna Orcid; Rubio, Natalia (Emerald, 2023)   Artículo / Artikulua  OpenAccess
      Objetivo: Este artículo tiene como objetivo entender cómo la utilidad percibida de los Asistentes de Voz (AV) se ve afectada por la calidad percibida del proceso (interacción) y el resultado (información). Asimismo, busca ...
    • La importancia del atributo origen en la elección de productos agroalimentarios. El caso del espárrago de Navarra 

      Cortiñas Ugalde, Mónica Upna Orcid; Chocarro Eguaras, Raquel Upna Orcid; Elorz Domezain, Margarita Upna Orcid; Villanueva Orbaiz, María Luisa Upna Orcid (Asociación Española de Economía Agraria, 2007)   Artículo / Artikulua  OpenAccess
      En este trabajo se analiza la importancia de los atributos extrínsecos en la elección del consumidor para la categoría del espárrago blanco, prestando especial atención a la influencia del origen y a la de la denominación ...
    • Omni-channel users and omni-channel customers: a segmentation analysis using distribution services 

      Cortiñas Ugalde, Mónica Upna Orcid; Chocarro Eguaras, Raquel Upna Orcid; Elorz Domezain, Margarita Upna Orcid (Emerald, 2019)   Artículo / Artikulua  OpenAccess
      Propósito — Los consumidores combinan canales de distribución en el denominado comportamiento omni-canal cada vez en mayor medida, tanto para completar una misma compra como entre distintas compras. Distinguimos entre ...
    • Private sales clubs: a 21st century distribution channel 

      Betancourt, Roger R.; Cortiñas Ugalde, Mónica Upna Orcid; Chocarro Eguaras, Raquel Upna Orcid; Elorz Domezain, Margarita Upna Orcid; Múgica Grijalba, José Miguel Upna Orcid (Elsevier, 2017)   Artículo / Artikulua  OpenAccess
      Private sales clubs are a novel service institution arising out of the Internet’s ability to allow an exclusively online channel to distribute out of season or out of fashion inventories to a large set of customers. They ...
    • Situational variables in online versus offline channel choice 

      Chocarro Eguaras, Raquel Upna Orcid; Cortiñas Ugalde, Mónica Upna Orcid; Villanueva Orbaiz, María Luisa Upna Orcid (Elsevier, 2013)   Artículo / Artikulua  OpenAccess
      Since the advent and rapid diffusion of the Internet, the subject of consumer channel choice has attracted a large amount of research, mainly focused on the influence of channel, consumer and product category characteristics ...
    • Teachers’ attitudes towards chatbots in education: a technology acceptance model approach considering the effect of social language, bot proactiveness, and users’ characteristics 

      Chocarro Eguaras, Raquel Upna Orcid; Cortiñas Ugalde, Mónica Upna Orcid; Marcos Matas, Gustavo Upna Orcid (Taylor & Francis, 2021)   Artículo / Artikulua  OpenAccess
      The appearance of Artificial Intelligence implementations, such as text-based virtual assistants (chatbots) in education is relatively new. These implementations can be useful for helping teachers and students to solve ...
    • Value creation in mobile social media: a systematic review and agenda for future research 

      Ju, Xingting Upna Orcid; Chocarro Eguaras, Raquel Upna Orcid; Martín Martín, Óscar Upna Orcid (Emerald, 2021)   Artículo / Artikulua  OpenAccess
      Purpose: the purpose of this study is to provide a systematic review of the current state of research regarding mobile social media use for value creation by firms and customers and an agenda for future research. ...

      El Repositorio ha recibido la ayuda de la Fundación Española para la Ciencia y la Tecnología para la realización de actividades en el ámbito del fomento de la investigación científica de excelencia, en la Línea 2. Repositorios institucionales (convocatoria 2020-2021).
      Logo MinisterioLogo Fecyt