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    • TQM and performance: Is the relationship so obvious? 

      Corredor Casado, María Pilar Upna; Goñi Legaz, Salomé Upna (Elsevier, 2011)   Artículo / Artikulua  OpenAccess
      The aim of this study is to explore more fully the relationship between total quality management (TQM) and firm performance, taking TQM as an internally consistent system of practices. The paper tests the link between the ...