Understanding the dynamics of crowdshipping in last-mile distribution within urban mobility: a comprehensive framework

Crowdshipping, a collaborative economy model that takes advantage of the crowd for the delivery of goods, promises to address the problems of urban logistics. This article integrates the literature to identify relevant factors that influence the success of crowdshipping, while addressing sustainability objectives. We use the PRISMA method, a widely recognized framework for systematic reviews that, by meeting high-quality standards, guarantees the reliability of the evidence. We systematically reviewed the literature to address three research questions: identifying factors that influence crowdshipping success, evaluating its contribution to sustainability goals, and evaluating the role of Operation Research (OR) in improving crowdshipping efficiency. Specifically, OR techniques offer significant potential for optimizing routing, matching supply and demand, and enhancing decision-making processes. Through this comprehensive and in-depth analysis, we provide information for future research, modeling, practical implementation, and potential policy recommendations.