• The impact of ISO 9000 and EFQM on the use of flexible work practices 

      Bayo Moriones, José Alberto Upna; Merino Díaz de Cerio, Javier Upna; Escamilla de León, Sergio Antonio; Selvam, Rejina Mary (Elsevier, 2011)   Artículo / Artikulua  OpenAccess
      The purpose of this paper is to analyse the differences between the two most frequently used quality management approaches implemented by firms, ISO 9000 and EFQM, in terms of their impact on the adoption of innovative ...