Exploring crowdshippers' behavior and preferences: intertwining urban distribution and people mobility

Collaborative economy companies in the transport field have been a disruptive force in the urban mobility landscape around the world during the last decade 2010-2020. Crowdshipping has emerged as a collaborative economy option promoting improved utilization of currently underutilized transportation capacity, thereby reducing transportation costs and emissions. This article aims to analyze and synthesize existing research on the impact of the crowdshipper (individuals responsible for collecting and delivering the product) behavior on the system and the factors that drive his or her willingness to participate, to identify best practices and opportunities to enhance business analytics, decision-making, and model efficiency in this emerging area.