Assessing the impact of physicians' behavior variability on performance indicators in emergency departments: an agent-based model

In emergency departments (EDs), traditional simulation models often overlook the variability in physician practice, assuming uniform service provision. Our study introduces a hybrid agent-based discrete-event simulation (AB-DES) model to capture this variability. Through simulation scenarios based on real ED data, we assess the impact of physician behavior on key performance indicators such as patient waiting times and physician stress levels. Results show significant variability in both individual physician performance and average metrics across scenarios. By integrating physician agent modeling, informed by literature from medical and workplace psychology, our approach offers a more nuanced representation of ED dynamics. This model serves as a foundation for future developments towards digital twins, facilitating real-time ED management. Our findings emphasize the importance of considering physician behavior for accurate performance assessment and optimization.